Return & Refund Policy
At Halohaven, customer satisfaction is important to us. We want every customer to enjoy their new phone cases and accessories with confidence.
If your order does not meet your expectations, our return and refund policy provides clear guidelines to help you request assistance.
Return Process
Contact Our Support Team
Before returning any item, please contact us at service@halohaven.shop with your order information and reason for return.
Return Approval
Our team will review your request and provide return instructions if your request meets our return requirements.
Inspection & Refund
After receiving and inspecting the returned product, approved refunds will be processed through the original payment method.
Return Conditions
- Items must be unused and in original condition.
- Products damaged through customer misuse may not qualify for a refund.
- Return requests should be submitted within the applicable return period.
- Customers should provide order details when requesting assistance.
Refund Information
Once your return has been approved, refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your bank, payment provider, or financial institution.
Non-Returnable Situations
Certain items may not qualify for returns, including products that have been customized, modified, damaged after delivery, or used beyond normal inspection.
Contact Halohaven
For questions about returns or refunds, please contact:
Website: halohaven.shop
Email: service@halohaven.shop